Cancellations & alcohol

Cancellation policy

Cancellations made more than 72 hours before your scheduled service are eligible for a refund of any grocery prepayment. Concierge service fees may be refunded according to the terms of your booking.

Cancellations within 72 hours of your scheduled service are not eligible for a refund of the concierge service fee.

Once grocery shopping has begun, guests are responsible for the full cost of all groceries purchased on their behalf. Grocery purchases and concierge service fees are non-refundable after shopping has started.

Alcohol

South Carolina law does not allow us to leave alcohol in an unoccupied home. Alcohol is hand-delivered to an occupied home only — an adult 21 or older needs to be present, or reachable to confirm, at the time of delivery.